Managing For Results: Performance Management and Driving Change

April 26, 2010 By

We were pleased to be able to use our April webinar to feature a compelling story of an organization that is using a focus on results for customers to accomplish an amazing turnaround. John Keisler is the Manager of Animal Care Services for the City of Long Beach, CA, and, with his Chief of Operations Michelle Quigley, they shared their success and the valuable lessons they have put to work to make it happen.

 

The principles they shared aren’t unique to the field of Animal Services — they can be used by any team or organization to help drive culture change and improve performance.

 

John has graciously offered to share his webinar presentation as well as some of the internal worksheets they use in the hopes that others can learn from them. We hope you find them useful in your own organization.

 

You can download the powerpoint presentation by clicking here.

 

You can also download samples of their internal reports – the “live release rate” report can be downloaded by clicking here and the “euthanization rate” report can be downloaded by clicking here.

 

Thanks again to John and Michelle for their openness and interest in sharing their success!
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April 14 Webinar: Performance Management and Driving Change

April 8, 2010 By

We love to highlight outstanding leaders who are effectively using the tools of Managing For Results to change their organizations and to deliver better results for customers – and no example is more compelling than Animal Care Services in the City of Long Beach, CA.

Faced with a crisis that had Animal Care Services as a hot topic on the local news, and with staff at a breaking point, new leadership took over and immediately began using performance management tools to turn the organization completely around. Improved results came quickly, and today performance is the best it has ever been (even in a time of funding reductions). Animal Care Services is now recognized as a model, with former critics having become some of the biggest fans and supporters.

This is a success story you won’t want to miss, and the lessons from Long Beach can be used everywhere. We hope you can join us on Wednesday, April 14 at 3 p.m. central time. The webinar will feature John Kiesler, Director, and Michelle Quigley, Chief of Operations for Animal Care Services of the City of Long Beach, CA.

You can sign up for this free webinar by clicking here. Join us then!

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